We have a 30 day return policy which means you have 30 days after receiving your item for a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused , with labels and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at firstname.lastname@example.org . If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to ship the package. Items returned to us without first requesting a return will not be accepted.
You can always contact us for any question of returned to email@example.com .
Damages and problems
Inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can underestimate the problem and solve it.
Exceptions / Non-returnable Articles
Some types of articles cannot be returned, such as perishable goods (such as food, flowers or plants), personalized products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items on sale or gift vouchers.
The fastest way to make sure you get what you would like to re-establish the item you own and, once the return is accepted, a separate purchase for the new item.
We will notify you once we have received and inspected your return and we will let you know if the refund has been approved or not. If approved, you will be automatically refunded to your payment method. Please note that it may take some time for your bank or credit card company to process and record the refund.